Al-Nahar TSSD
Al-Nahar TSSD Service Center
Al-Nahar TSDD
Service Center
Service Solutions
Solutions based on your requirement
Al-Nahar understands that our client’s requirements may vary. For this reason, Al-Nahar provides service solutions based on client requirements.
We are committed to constantly achieve customer satisfaction by delivering the highest value of products and services Through our professional qualified teams
Service Solutions
Solutions based
on your
requirement
Al-Nahar understands that our client’s requirements may vary. For this reason, Al-Nahar provides service solutions based on client requirements.
We are committed to constantly achieve customer satisfaction by delivering the highest value of products and services Through our professional qualified teams
Service Expert
Al-Nahar is one of the leading providers of document solutions products in Kuwait, and we support our customer’s business by providing them with the elite services needed. Our continuous training programs keeps our team updated with the latest technical challenges and how to efficiently overcome these challenges in a timely manner.
On-Site and Off-Site Technical Support
Al-Nahar TSSD is ready to answer all your technical requestand provide the needed support in your offices orin our world class services center facilities.
Service Contracts
Al-Nahar offers comprehensive service plans to provide
preventive maintenance, on-call maintenance and spare parts supplies to equipment at customer’s requirements and work conditions.
Managed Document Services MDS
Al-Nahar TSSD provides the best business solutions which helps customers turn complex workflows into simple processes and bring true innovation to office environment. Our highly skilled team is always ready to listen to our customers needs and guide them through the needed solutions using agile methodology and innovative change management processes .
THE INNOVATIVE AFTER SALE SERVICES
THE
INNOVATIVE
AFTER SALE
SERVICES
CONSULTANCY SERVICES
Al-Nahar Customers will benefit from our +45 years of experience in the field of office automation.
PROJECT MANAGEMENT KYOCERA PROJECT METHODOLOGY (KPM)
To provide the highest service quality implementation, Kyocera has developed a Project Management Methodology, named the Kyocera Project Methodology (KPM), based on industry standards and aligned to PRINCE2, which allows to provide best in time added value and high quality to our clients. This methodology provides a tool for planning, monitoring and implementation of projects.
SERVICE LEVEL AGREEMENT (SLA)
Al-Nahar offers comprehensive service plans to provide preventive maintenance, on-call maintenance and spare parts supplies to equipment at customer’s requirements and work conditions.
KYOCERA MANAGED DOCUMENT SERVICES (MDS)
KYOCERA MDS uses a process of Assess, Design, Implement, Optimize and Manage to precisely identify Customer document output costs. Al-Nahar highlights where time and resources are wasted before creating a tailor-made environment to reduce our customer overall costs and impact on the planet.
CONFIGURATION AND CHANGE MANAGEMENT
Professional Configuration management of your print-related assets, continuously ensuring an accurate Configuration Management Database (CMDB) for efficient provisioning and management of IT services Professional Change management ensuring efficient change request execution, keeping you informed of progress and status.
ON SITE EASY MAINTENANCE
With our service contract, our well-trained engineers will attend your devices on your offices without any impact in your workflow or productivity, and deliver all parts and consumables.
CONSUMABLE AND SUPPLY MANAGEMENT
Proactive logistics and stock management for consumables and supplies, to ensure timely availability of consumables and supplies at the points where they are needed.
ONE POINT OF CONTACT (ACCOUNT MANAGER)
Dedicated account manager will be assigned to be at your service to meet all your business success requirements.
RE- STRUCTURE COMPATIBILITY
You will be able to re-position your device to meet your business requirements.
MACHINES LEASE
As an alternative to purchasing equipment, Al-Nahar offers various equipment-lease plans to meet our customer requirements. Lease terms and periods are set according to customer’s needs)
TRANSPARENT COST
We will be apple to provide you with reports for your supply purchase so that your document creation cost can be clear and transparent.
TRAINING SERVICES
To ensure the best benefit; our team will train users on how to use and manage all the devices and solutions implemented.
CUSTOMER DATABASE SYSTEM
A computer-based product file contains information about the product, the customer & the history of the product.
PREVENTIVE MAINTENANCE
Periodical maintenance visits by our engineers to ensure efficient performance of the product.
MAINTENANCE ON-DEMAND
A team is available to respond to customer service calls.
CUSTOMER RELATION OFFICERS
To keep in contact with our customers, a dedicated team of customer relation officers is assigned to make sure that customer’s expectations of service and support are achieved by the service center.