Al-Nahar International Co. Terms of Use

Al-Nahar (“Website,” “we,” “our,” or “us”) respects your privacy and is committed to complying with applicable laws regarding the collection, processing, and transfer of personal data. By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the site.

This policy explains how we collect, use, protect, and disclose your personal information. We are committed to safeguarding the privacy of registered users and visitors, and we do not sell customer information to third parties. We only share data as outlined below, and only with trusted affiliates, subsidiaries, or partners who follow equivalent levels of protection.

Information We Collect

During your use of Al-Nahar, we may collect the following Personal Information:

  • Contact details: name, address, phone number, email.
  • Payment details: billing information, credit/debit card data.
  • Transaction history: purchases, orders, returns, and feedback.
  • Account details: information provided during registration.
  • Subscription details: newsletter or email notification preferences.
  • Website usage data: IP address, location, browser type, device info, visit duration, and navigation patterns.
  • Other information you voluntarily submit: reviews, surveys, messages.
  • We may also supplement this data with information from trusted third parties (e.g., credit reference agencies).

How We Use Your Information

How We Use Your Information

  • Register and manage your account.
  • Process orders, payments, and deliveries.
  • Provide customer service and handle inquiries.
  • Analyze shopping preferences to improve our products, services, and website.
  • Send you updates, offers, and promotions (unless you opt out).
  • Administer competitions, prize draws, or surveys.

Marketing & Communication Preferences

  • We may contact you via email, SMS, phone, or post about relevant products, services, and offers.
  • You may opt out of promotional communications at any time by selecting the unsubscribe link in our emails or contacting Customer Service.

Fraud Prevention

To protect customers and Al-Nahar from fraud and theft, we may share necessary information with:

  • Group companies, affiliates, or subsidiaries.
  • Financial institutions, retailers, or law enforcement agencies.
  • Third-party fraud prevention and detection services.

Telephone Calls

Incoming and outgoing calls may be recorded for:

  • Verification and compliance.
  • Quality control and staff training.
  • Fraud prevention and dispute resolution.

Disclosure of Information

We may share your information with:

  • Subsidiaries, affiliates, or partners to provide services.
  • Service providers and approved third parties working on our behalf.
  • Legal authorities, if required by law or to protect our legal rights.
  • Successors in the event of a merger, acquisition, or transfer of ownership.

In certain cases, personal data may be transferred outside Kuwait; when this happens, we ensure it is protected to standards equivalent to Kuwait law.

Cookies & Tracking

We use cookies and similar technologies to:

  • Personalize your browsing experience.
  • Track site activity and performance.
  • Improve navigation and layout.

You may disable cookies via your browser settings, but this may affect site functionality.

Data Security

We take strong measures to safeguard your information:

  • Use of SSL encryption for secure transactions.
  • Secure servers with password and firewall protection.
  • Transactions handled through trusted partners (KNET and MyFatoorah).
  • Display of only the last four digits of your card for added security.

⚠️ Your responsibility: You are responsible for safeguarding your account login details and device security. Always log out after use.

Product Reviews

  • We may email you after purchase inviting you to review products.
  • Reviews may appear within 72 hours if they comply with publishing guidelines.
  • Reviews can be anonymous or ratings-only.
  • Once submitted, reviews cannot be edited or removed by the user; Customer Service may assist upon request.

Access to Personal Data

You have the right to request a copy of the information we hold about you. This may require:

  • A written request.
  • Payment of a KD 2 processing fee.
  • Proof of identity (e.g., civil ID or passport plus utility bill).

You may also request corrections or object to processing for marketing purposes at any time.

Third-Party Links

Our website may contain links to external sites. Al-Nahar is not responsible for the privacy practices or content of non-Al-Nahar websites.

Policy Updates

Any changes to this Privacy Policy will be posted on our website and become effective on the date of posting. In some cases, we may notify you directly by email. Please review this policy periodically to stay informed.